Commonly asked Questions and Answers

Q1. What are the staff to child ratios?

Children ages 0-2: 1 adult to 3 children

Children aged 2-3: 1 adult to 5 children

Children aged 3 plus: 1 adult to 8 children



Q2. What age are the children in each room?

Below is an approximate age of children in each room: -

  • Baby Room – approximate age of child 3 months to 18 months
  • Red Room – approximate age of child 18 months to 3 years
  • Yellow Room – approximate age of child 18 months to 3years
  • Blue Room / Pre-School – 3 years to 4 years

Q3. When are nursery fees due?

If paying weekly, fees are due two weeks in advance. If paying monthly, fees are due at the beginning of every month. If your child is off nursery for any reason, nursery fees still remain payable. Unfortunately we are unable to waiver fees, or late payment charges as we still have bills and staff wages to pay each month.

Q4. What methods of payment do you accept?

Payments can be made by BACS, Debit Card or by cash.

Q5. What should I do if my child is unable to attend nursery during a booked session due to illness?

Please ring the nursery on 01733 358619 to inform us that your child will not be in nursery that day. Unfortunately as you have booked that session and we already have staff in, together with the fact that we cannot offer your place to anyone else, the full fees are still payable.


Q6. What should I do if my child is unable to attend nursery during a booked session due to a holiday?

Please inform us as far in advance as possible. This can be done in person, by phone or by email, if your child will not be in nursery as you will be away on holiday. Full fees are still payable.


Q7. Where should I park my car when dropping off and picking up my child?

The most convenient place to park is along the side of the road on Tait Close, and then enter the nursery premises through the side entrance. Please do not park in the car park at the front of the nursery as this is for Staff only.



Q8. What items should I bring in with my child?

Each child benefits from having their own rucksack which can be placed on their peg. Inside the rucksack, every child should bring a spare pair of clothes incase they get their clothes wet or dirty. In the summer seasons, please pack a sun hat and suncream. (suncream can also be purchased from the nursery) In the cold weather, please pack a warm coat, hat, scarf and gloves.

Please label all personal items to ensure they always find their way back to their rightful owner. 

Nappies and wipes can be brought in, in packs, and the staff will give you plenty of warning when they are running low and need replacing. 

Each child is provided with their own water bottle each day so will not need to bring in their own.

Q.9 What happens when the weather outside is too hot or too cold?

We are very lucky in that every single room in the nursery is fully equipped with an air conditioning unit, which is capable of warming up or cooling down the room to the specified temperature.  

In the winter children will still be going outside to play, and will be properly wrapped up accordingly.

On hot days, we check the UV levels and adjust the time allowed outside accordingly. 




Q.10 How will I know how my child is getting on at nursery?

All parents are asked to pick up their child a few minutes earlier than your agreed time so that you have the opportunity to talk to your child's Key Person. When picking up, the Practitioner will tell you how your child has been and how they have eaten. 

During the settling in period, parents are welcome to call the nursery at any point during the day to talk to a member of staff about how their child is getting on that day.

You will also have a secure log in for a website where you will be able to see exactly how your child is acheiving according to the Early Years Foundation Stage Curriculum. You will be able to see photos and videos of your child at nursery, and read detailed explanations about what they are doing.

Parents are also invited in for a Transition Meeting with their child's Key Person when they change rooms and before they go to school. This allows time to discuss their development and any concerns the parent may have about the transition. 

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